March 2016 - OLAP Vision

OLAP Vision kicks-off Customer Success program

0f71c74

Successful year drives further investment into customer engagement and enablement.

OLAP Vision, industry leader in financial budgeting & forecasting solutions for law firms and professional services organizations has announced the launch of their Customer Success initiative, a program brought into fruition to further expand their top rated customer service and drive greater customer enablement and empowerment. A dedicated customer success team is focused on helping customers maximize their return on investments in the xcelerate Budgeting & Forecasting product through an array of personalized options tailored to each customer’s unique needs.

 “Our team is passionate about high user adoption of our solutions across the entire firm and quick time to value. One of our key goals is ensuring our customers are receiving maximum return from their investments in xcelerate, in the most efficient way possible. This new program is a prime example of our dedication to the legal industry and commitment to the long term success of our customers,” explains Ameet Kamat, Vice President of Global Services and Customer Success.

The Customer Success team are experienced, seasoned and dedicated legal industry experts who are focused on providing high quality training, education, support and legal industry best practice driven services to a rapidly growing xcelerate customer base.

“We understand your firm’s business, processes and systems and are with you every step of the way to keep your business running smoothly and provide continual high value. Our investment into a customer success program is an exciting new initiative that allows us to continue to expand our world class customer support channels and enable our customers with the right tools, the first time.”

Jag Dhariwal, VP Global Sales

Promotions of Ameet Kamat and Laurence Chen supports new growth initiatives

Ameet_lawrence

Key promotions further strengthen products and services and bring greater focus to growth initiatives. 

OLAP Vision, leader of budgeting and forecasting software for law firms and professional services organizations, announces the promotion of two key members of their senior global team. With 2016 off to a rapid start, OLAP Vision has increased focus and investment into their Customer Success initiative and has now announced that Ameet Kamat, will be leading the customer success team in his new role as Vice President of Global Services and Customer Success. Ameet previously held the position of Director, Global Services and has been instrumental in leading a team focused on providing law firms with exceptional, unmatched services that help enhance the competitive advantage of firms. Ameet extends his expertise to lead the Customer Success team focused on customer experience and the business of law.

2016 also bodes to be another exciting year for OLAP Vision on the product development front. With raving reviews around the success of xcelerate, the development teams have been ramping up to continue to innovate and provide new features for customers. Laurence Chen’s promotion to Vice President of Product Management further solidifies the trajectory of growth for the xcelerate software platform. OLAP Vision is confident that these areas of investments will further enable clients with modern, next generation, cutting edge solutions to support the business of law firms and professional services organizations.

“We are so thrilled to have such talented members on the OLAP Vision team. The agility and vigour both Ameet and Laurence apply every day will take our world class products and services to the next level. With the newly appointed roles, we have created appropriate channels to carry our business into a new era of growth. We find ourselves in an exciting technology driven era, where customer experience and usability of products is often the greatest competitive advantage of any firm. Our customers will benefit from even greater customer satisfaction and unrivaled products and expertise for law firms.”

Jag Dhariwal, Vice President of Global Sales

AK_nologoLRAmeet Kamat: As Vice President of Global Services & Customer Success, Ameet is responsible for outstanding implementation delivery, with a focus on customer satisfaction, to provide the right solution the first time, on-time and on-budget. He is well known amongst Elite software users and has a proven track record of success with over eight years of experience in leading and managing Thomson Reuters Elite Budgeting, Forecasting, and Financial Reporting solutions for 3E and Enterprise. As a former developer of the IBM Clarity solution, his unique mix of technical know-how and strong business acumen has helped clients successfully streamline their budgeting and reporting processes from FRx, spreadsheets, and in-house systems. Ameet is a graduate from the University of Western Ontario with a degree in Computer Engineering.

LCLawrence Chen: As Vice President of Product Management, Laurence leads a global team focused on delivering outstanding customer service, flexible software solutions and building lasting relationships with customers. Laurence’s customer centric approach is based on a foundation of collaboration and inclusiveness as he oversees the successful delivery of software solutions for Thomson Elite customers. Laurence has over a decade of experience leading complex business intelligence solution implementations globally for a wide range of industries. He is trusted as an advisor on best practices to many of the world’s largest law firms and as a mentor within the organization. As a graduate of the University of Waterloo with a degree in Computer Science, Laurence has a strong reputation as an innovative leader, having held various key leadership roles.

Please join us in congratulating Ameet and Laurence on well-deserved promotions!

Learn more about the xcelerate Budgeting & Forecasting product that is designed specifically for law firms and professional services organizations.