OLAP Vision kicks-off Customer Success program - OLAP Vision

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Successful year drives further investment into customer engagement and enablement.

OLAP Vision, industry leader in financial budgeting & forecasting solutions for law firms and professional services organizations has announced the launch of their Customer Success initiative, a program brought into fruition to further expand their top rated customer service and drive greater customer enablement and empowerment. A dedicated customer success team is focused on helping customers maximize their return on investments in the xcelerate Budgeting & Forecasting product through an array of personalized options tailored to each customer’s unique needs.

 “Our team is passionate about high user adoption of our solutions across the entire firm and quick time to value. One of our key goals is ensuring our customers are receiving maximum return from their investments in xcelerate, in the most efficient way possible. This new program is a prime example of our dedication to the legal industry and commitment to the long term success of our customers,” explains Ameet Kamat, Vice President of Global Services and Customer Success.

The Customer Success team are experienced, seasoned and dedicated legal industry experts who are focused on providing high quality training, education, support and legal industry best practice driven services to a rapidly growing xcelerate customer base.

“We understand your firm’s business, processes and systems and are with you every step of the way to keep your business running smoothly and provide continual high value. Our investment into a customer success program is an exciting new initiative that allows us to continue to expand our world class customer support channels and enable our customers with the right tools, the first time.”

Jag Dhariwal, VP Global Sales

About The Author

OLAP Vision has led the way in providing optimal budgeting & forecasting solutions for Elite legal & professional services organizations. With 15+ years of experience, we have successfully deployed over 200 Elite budgeting and reporting solutions, globally. As exclusive partners to Thomson Reuters Elite, we continue our commitment to providing expert services for cutting-edge powerful enterprise solutions. Leveraging our insight and industry specific best practices, we help firms increase efficiency, saving time and money. Our success is measured by client success with over 90% of our business coming from referrals, in addition to 73% of the AM Law 100 firms trusting us for their budgeting and reporting needs.